Your marketing will determine whether you sink or swim as an entrepreneur. Whether you’re a B2B SaaS company operating out of a home office or a B2C storefront trying to attract foot traffic, the marketing choices you make can bring in customers—or leave you hanging out to dry.
While dozens of marketing strategies are at your disposal, there are a few key principles that can guide your investment strategy and marketing goals. Learn about the 3 guiding principles of small business marketing and how to apply them to your business model.
1. Principle of Customer Value
Whether you like it or not, your customers will always be evaluating your products or services, attaching a monetary value to them. They may compare your products to competitors or past purchases, making a judgment as to the perceived value you provide.
Perceived Value = Total Customer Benefit - Total Customer Cost
This formula might seem basic at face value, but there are multiple elements to consider.
Customer costs come in many forms: there are the monetary costs of buying your product but also the time and energy that customers invest, both tangible and intangible. Along with the benefits of receiving your product or service, other customer benefits include time saved or stress reduced from engaging with your brand.
For example, a cheap airline ticket might have monetary value, but paying more for a better flight could save you from a 6-hour layover. The cost is higher, but the value might make the price worth it.
When evaluating value, you aren’t just thinking about your competitors. You’re also considering the costs or benefits of not buying a product at all. Consider the time and money of taking a weekend getaway versus saving the money and staying home.
In your marketing efforts, you need to prove value to your customers.
2. Principle of Differentiation
Differentiation is the process of distinguishing your products from your competitors’. What makes your business and services different? Your marketing materials will focus on differentiation when making a case to potential customers.
Vertical differentiation: This approach is when you’re able to differentiate based entirely on quality or price. For example, take Mercedes-Benz vs. Mitsubishi Motors—the customer is immediately able to delineate between the 2 based on perceived quality and price expectations. Vertical differentiation is when businesses can separate themselves by objective measurables like ingredients, materials, or price.
Horizontal Differentiation: This option is when there are no obvious differences between products or services. At a brewery, one type of beer isn’t objectively better than the other: some customers prefer IPAs while others want pilsners or stouts. To differentiate yourself horizontally, focus on making your products stand out. If your products or experiences are memorable, then your customers will want to choose your brand again.
Mixed differentiation: This is the most common way customers decide between products. A customer will use vertical differentiation to determine what type of restaurant they want to eat at and then use horizontal differentiation to pick their favorite. This is why McDonald’s is focused on competing with Burger King, not with every restaurant that happens to have a burger on its menu.
Differentiation should always be the focus of your marketing efforts. Consider developing a list of why your brand is both objectively and subjectively better than others so that you can focus on these traits in your development process.
3. Principle of Segmentation
The principle of segmentation is actually the principle of segmentation, targeting, and positioning. This is the idea that your customers aren’t acting as a monolith—multiple audience segments view your products in multiple ways.
Consider how airlines market to different travelers. Major carriers like Delta and United have basic seats that are more affordable and come with fewer perks. They also have more spacious seats and business class upgrades. The target markets for these 2 classes are completely different, even though everyone is boarding the same flights to the same cities.
Your business will likely have at least 3 audiences that all perceive the value of your company in different ways. They differentiate your products and services at various levels. If you only focus on a single audience, you’ll likely isolate other customers in your marketing efforts.
Use These Principles as Marketing Touchpoints
Marketing is an incredibly creative process. You can explore multiple outlets to promote your brand and develop brand materials that attract attention. However, as you explore new ideas, turn back to these principles to ensure that you’re following them. Are you differentiating? How are you providing value? This will keep your message on-brand and effective.
Social and emotional learning (SEL) is finally getting the attention it needs. An essential skill in children and adults, recent events—the pandemic, racial unrest, and increased screen time—have pushed it to the forefront for educators, parents, and even employers.
The Collaborative for Academic, Social, and Emotional Learning (CASEL) says, “SEL is the process through which all young people and adults acquire and apply the knowledge, skills, and attitudes to develop healthy identities, manage emotions and achieve personal and collective goals, feel and show empathy for others, establish and maintain supportive relationships, and make responsible and caring decisions.”
And it’s definitely a growth market projected to increase from $1.2 billion in 2019 to $3.7 billion by 2024. Any industry that’ll more than double in size is an opportunity for entrepreneurs.
Let’s take a look at what’s driving the growth of the SEL market and what that means for small business possibilities in the industry.
Why Is SEL Important?
SEL skills, similar to math or reading skills, don’t just happen. They need to be taught, modeled, and practiced regularly for both children and adults.
Looking at those competencies, it seems like we might have all benefited from SEL training before the pandemic-related lockdowns.
That said, there is a need to teach or boost those skills as children transition back into physical or hybrid school models. Distance learning was a survival mode for parents, students, and teachers. Thus, SEL skills were among the skill sets that took a hit.
Kids need to be taught or reminded how to build relationships and relate to other people in person as there is no more video-off option. There aren't firm guidelines on what constitutes "too much" screen time for children's mental health. But it must impact them—after all, adults routinely suffer from Zoom fatigue. It’s time to help kids reset their brains for in-person and potentially maskless interactions.
SEL skills also set the foundation for additional learning. As Deb Meyer, a professor of education at Elmhurst University, says, “Academic goals cannot be fully achieved without social emotional knowledge and skills.”
That’s critical, given that many students are believed to have a learning deficit after a year or more of virtual learning. According to a Horace Mann Educators Corporation survey, respondents believe 85% of their students will have at least 1 month or more of academic progress to regain.
The short answer to who could benefit from SEL training? Everyone.
This year wasn’t typical, so both adults and children could benefit from refresher courses on using SEL skills in day-to-day life. Like any other skill—CPR, martial arts, communication—SEL skills should be periodically reassessed to ensure bad habits haven’t replaced good intentions.
Let’s review children’s needs first. SEL programs may not have been strong in school systems before the pandemic. Still, virtual learning, as mentioned above, definitely left a significant gap in that training.
As kids return to school, they need coaching and supervision to learn and practice their SEL skills. As Ms. Meyers says, “When left to their choices, students do not always benefit from partner or group work because they do not know how to interact effectively.” In other words, we can’t expect them to magically demonstrate the same level of SEL competencies that they may have had a year ago.
Similarly, EducationWeek advocated that SEL skills need to be emphasized as “Children can’t process and retain new information if their brains are overwhelmed with anxiety.” Returning to school is a welcome change for many children, but it's a transition that will be stressful, even if it's joyful. There’ll be similarities to remote employees who have to return to the office. Suddenly, there’s commute time, mandated lunchtimes, and no dog to pet when you need a break.
Adults could also benefit from routine SEL training. Employers value workers with solid SEL skills. Those competencies permit employees to demonstrate the “soft skills” needed in the business world. As we all recover from various pandemic-related griefs, employers would do well to include SEL training as part of their workplace education offerings.
Business Opportunities in the SEL Market
Given the tremendous importance of SEL skills and the market's projected growth, plenty of business opportunities in this area target educators, families, or communities.
Business opportunities include:
Join the ranks of e-learning businesses by creating content or administering e-learning that is focused on SEL training.
Create an app. Some popular apps include SuperBetter and Calm, but there’s always room for another app on the market.
Provide tutoring services focused on building SEL skills.
If you have knowledge in the AI field, invent new ways to use AI in SEL learning.
Build lesson plans or learning curriculums for teachers.
Offer SEL-focused community services, including after-school programs or family workshops.
Provide SEL-related employee training to other businesses. Perhaps it could support a business’s mental health coverage benefit to promote positive mental health.
Fundamentally, starting an education-related business includes the same steps as any other industry—know your customers, perform a SWOT analysis, create a business plan, and find and secure funding. But you’ll also have to navigate some education-specific items such as figuring out school calendars and adhering to student-related policies (e.g., FERPA).
As you pitch your business idea, remember to use your own SEL skills, including relationship-building and social awareness. The pandemic is fueling the growth of the SEL market. Speak from the heart about how your product or service can help—you don't want to be viewed as taking advantage of a bad situation.
If you have a unique idea and are ready to launch your new business, a startup business loan can give you the capital you need. But don't forget that there may also be opportunities to buy a franchise or an existing small business that already has a foothold in the SEL market.
Whichever path you choose, know that you are providing a solution that could have a positive long-term impact on your customer’s lives.
Running a successful business is more than just selling a great product or service. Even if you’re recruiting customers and exceeding their expectations, you could still fail. Business owners need to understand the inner workings of their business intimately in order to make better strategic decisions.
This process typically relies heavily on business financial metrics. Gross revenue is one of the most important variables for business owners to grasp, as it’s a number that you’ll use in many equations to determine different trends within your company.
Let’s take a deeper look at gross revenue and why it’s important for small businesses.
What Is Gross Revenue?
Gross revenue, also known as gross sales, refers to the amount of money you bring in before you deduct your expenses. This concept contrasts with net revenue, also known as net sales, which refers to the amount of money you bring in after your expenses are deducted.
In most cases, net revenue offers a clearer picture of how much money you have. For example, if you make $10,000 in sales but have $6,000 in expenses, then you would likely have $4,000 on hand. However, there are significant reasons to record your gross revenue and report these numbers.
Find Gross Revenue on Your Income Statement
Both your gross revenue (gross sales) and your net revenue (net sales) can be found on your income statement. They are traditionally located at the top of the statement reporting the revenue you made during that specific time period. Revenue serves as the starting point for determining your profits—after you calculate your gross and net revenue, you can subtract the cost of goods sold (COGS), operating expenses, and other costs to determine your net profit.
Most small businesses review their income statements monthly, quarterly, and annually. This allows them to view a small window of profits from the past few weeks (especially during a peak sales season) along with a big-picture view of revenue growth over time. These documents can guide organizational change to cut expenses or seek more revenue-producing opportunities.
If you work with investors or seek out a loan, you may be asked to present your current and past income statements for review. These parties also look at your balance sheets and cash flow statements to track the health of your organization.
Investors Look at Gross Revenue
Gross revenue highlights the potential for your business to make money, especially when it first opens. Investors look at gross revenue to understand if there’s a demand for your products or services.
When businesses first open, they often have higher expenses than those in operation for some time. You might have business loans to pay back, startup costs like equipment, and other operating expenses like increased marketing fees for your business’s debut.
All of these costs will drive down your net revenue and make it look like you aren’t making money. However, just because you aren’t making money when you first open doesn’t mean your business isn’t an immediate success. Most companies operate at a loss when they first open—this is why investors look at gross revenue.
Gross revenue can paint a picture of how customers react to your business. Your gross revenue will likely spike during a grand-opening event, for example, because you’ll bring so many people to your business. Each month, your gross revenue should increase as more people learn about your company and enjoy what you offer. Even if you aren’t making money yet, gross revenue can speak to sales and revenue growth.
Investors look at gross revenue to understand demand and potential. You can prove that you’re driving more customers to your business each month and selling more items with each new and repeat customer who walks through your doors.
Lenders Use Gross Revenue to Evaluate Risk
Even if you aren’t planning to work with vendors to fund your business, you may need to report your gross revenue to lenders if you want to secure a small business loan. Lenders evaluate gross revenue when calculating the risk of giving money to your business.
If you can prove that your revenue continues to grow, a lender is more likely to give you a loan—this is because the odds are higher that you’ll be able to pay them back. However, if your revenue has been stagnant or declining, then the loan holds a higher level of risk. This is true even if you want to use the loan to grow your business and increase your revenue. As a result, you may get approved for a smaller loan or less favorable terms.
This doesn’t mean you need to worry if you want to secure funding for your small business: your gross revenue is just one factor that lenders look at when approving loans. There are also multiple reasons why you might have lower revenue levels in the past few months or years—like a global pandemic. You just need to find the right lender who is eager to help.
Add Context to Your Accounting Materials
Accounting can be intimidating to business owners who don’t have strong financial backgrounds. However, you don’t have to be a numbers expert to put together clear reports and provide their context.
It’s not uncommon for income statements to come with a page of commentary: a separate sheet that provides context about the numbers to third parties. This commentary can help investors or lenders to better understand your reports. For example, you can explain why your advertising costs increased or your insurance costs went down. You can review revenue changes with investors and discuss your pandemic reopening levels.
The numbers in your reports tell a story. You have the opportunity to interpret the information and take action based on what you think.
Learn More About Other Key Accounting Terms
At Lendio, we’re passionate about helping small business owners achieve financial success. To learn more about the basics of accounting and bookkeeping, check out our resource center. We can also help you learn about different funding opportunities to grow your business. From short-term loans to business credit cards, our team is here to help you.
Business operations refers to the processes you put in place to run your company. From the development of your products to their marketing and sales, your teams use operations to execute ideas.
There are 2 key parts of business operations: process development and optimization. When a business first forms, teams will focus on operations development, which addresses who does what within the company. Then, as the company grows, teams will optimize the operations processes to save money and grow sales.
Your business operations have a big impact on your business. Learn more about this aspect of your company and how to improve it over time.
Why Are Processes Important?
Processes are a key aspect of your business operations. Anything that needs to get done in your company follows a set process. Your processes range from making key deliveries to establishing office best practices. There are multiple reasons why you need to develop clear processes—and why these processes need to documented.
Processes allow for standardization. When everyone does the same thing the same way, you and your customers will always know what to expect.
Processes prevent burnout. Your team members can know what is expected of them and won’t feel pressured to take on tasks outside of their set roles.
Processes can streamline your onboarding. New team members can quickly learn their roles and requirements by following existing processes.
Processes promote fairness. This way, one team member doesn’t follow a set of rules while other employees ignore them.
Processes create opportunities for improvement. Rules are meant to be broken and improved upon. Once you have a process in place, you can start optimizing it.
For example, say a startup e-commerce retailer wants to create a weekly newsletter with items that are on sale. However, without a clear process, there are no guidelines for which items are promoted and which ones aren’t.
There isn’t a template for sending out the newsletter, so creating it is time-consuming—and if an employee sends out the newsletter and quits before documenting the process, no one knows how to keep it running. There never was a clear process, so a potential revenue driver is forgotten or ignored.
What Happens During Business Optimization?
The first year of your business is often spent on process development. You want to add a new feature to your company, so you create a process to grow your business operations. However, as your company grows, you may want to change these processes through optimization. In large companies, there are entire departments dedicated to optimizing business operations.
During the optimization process, teams review business processes to see how they can be improved. These employees are looking for ways to save time, money, and energy while also looking to reduce risk.
For example, Amazon’s site speed plays a significant role in its revenue. If the website slows by even 100 milliseconds, sales will drop by 1%. When Google’s pages take an extra half-second to load, search traffic drops 20%. By keeping the business operations for Amazon and Google running at their best, the 2 companies can keep customers happy and increase sales.
There are multiple reasons why a company will look at a specific process to improve business operations. However, one of the most common reasons is that something isn’t working:
A process that should take a few hours is taking weeks.
A system that is meant to help customers is frustrating them.
Employees are making more mistakes or experiencing injuries after a new tool is introduced.
All of these factors alert operations managers that something is wrong. By intervening to address weaknesses in the systems, managers can improve business operations to help employees—and the company’s bottom line.
How Can You Audit Your Business Operations?
There are multiple ways to audit your business operations—and multiple reasons to do so. Some managers start with a full business operations audit whenever they are hired to a new company or department. They want to know how everything works and what can be improved. Other leaders conduct operational audits when developing their annual budgets or when an employee leaves.
Follow these steps to audit your business operations:
Make a list of key processes within the organization. Each employee can make a note of their specific processes.
Talk to employees about how processes are completed. Focus on how long each process takes and the number of people who are involved.
Ask for feedback on these processes. Do your employees have any ideas for how they can be improved? What might help them to complete their work faster—or better?
Remove steps or change how processes are done. Clearly create instructions documenting the new processes and ask your employees to follow them.
Track the progress of the new processes. Make sure they make sense and aren’t affecting your team members or other operations methods in any way.
These steps may seem simple in theory, but they’re more complicated in practice. While 1 change might benefit the company and help you save money, it could also hurt your brand or employee morale in multiple ways.
For example, to save time, a company might cancel its weekly team meetings and opt for an internal email instead. This might seem like it saves an hour; however, it could cost team members in other ways.
One employee might lose 2–3 hours collecting updates from managers and sending out that email. Other employees might ignore the email and miss important messages that they would hear in an in-person meeting. As a result, business operations suffer even though the change was designed to improve them.
You Constantly Need to Improve Your Business Operations
There will always be room to improve your business operations. New tools can help you to automate processes or save employees’ time. Your staff can keep coming up with ideas that improve their workflow.
However, if you’re dedicated to understanding your processes thoroughly and finding ways to do them better, you can stay involved in your operations—and lead your company toward growth.
If you want to run your own business, you have basically 2 options: start your own or take over an existing company. Operating an existing small business, either through purchase, franchising, or inheritance, can take the pain out of many of the challenges new businesses face, like building a customer base or having data on seasonal sales patterns.
Of course, the business you buy may not be running at an optimal level. Before buying a business, you should understand how to scrutinize existing businesses and how to strategize and leverage the strong elements of a business toward more growth.
In researching how to buy businesses, you’ve probably come across the concept of a “turnkey business.” This refers to a type of business for sale that’s ready for a new owner right away. Read more to learn what’s involved with turnkey businesses, why you might want to buy one, and what you should look for when comparing your options.
Understanding Turnkey Businesses
A turnkey business is an existing business for sale that’s immediately ready for a new owner to operate after buying it. As the name suggests, all the new owner must do is turn the key to unlock the door, and the business will be opened under the new owner’s management.
To be considered a turnkey business, a company must be fully functional and operating at full capacity. This doesn’t necessarily mean the business is profitable, but it can’t be majorly hindered by problems like broken equipment or missing infrastructure.
Of course, not every turnkey business exists in a physical space like an office or strip mall, but all are ready to continue operations upon purchase. Examples could include a restaurant under new management or a laundromat looking for a new owner. In some cases, the new owner might not change anything—one day, the business was making money for its previous owner, and today it’s turning a profit for you.
In many cases, though, there’s a reason that a business is put up for sale. Sales could be flagging, the seller might not want to run a business anymore, or the seller might need cash. Additionally, you might sense that there are ways you could expand the business better than the previous owner.
What Are the Benefits of a Turnkey Business?
The most obvious benefit of a turnkey business is hinted at in the concept—the business already exists. Starting a business from scratch involves an immense amount of time, money, and energy. With a turnkey business, you’re paying for the fact that a good amount of the legwork has already been done. You might want to make changes, but regardless, you aren’t starting from a blank slate.
Alongside this, another advantage of a turnkey business is that the company’s proof of concept usually works. There could be issues with profitability, management, and sales, but you typically aren’t reinventing the wheel when you buy a turnkey business—most turnkey businesses are either running well in the moment or in the very recent past, or else you might have a plan about how you can make the company profitable.
A disadvantage to turnkey businesses, especially franchise situations, is that the business might already be locked into contracts and obligations that you aren’t interested in maintaining. However, if you buy the business, you’ll then be a party to these pre-existing agreements.
How Do You Find a Turnkey Business?
There are many ways to come across turnkey businesses for sale. One of the most popular methods is to approach the owner of a business that you’re interested in and make an offer. It’s also advised that you hire a business valuation expert to make sure the price is fair for all parties.
Purchasing a franchise location is another common way to buy turnkey businesses, although it’s also one that comes with some major restrictions imposed by a corporate entity—which is both an advantage and a disadvantage. Franchises are known among the small business crowd for their lower failure rate compared to small businesses overall.
You might also consider multi-level marketing (MLM) businesses, where you sign some agreements and pay for inventory—a type of turnkey business—but these types of companies remain controversial and have a shaky rate of success.
Like with all other forms of shopping, a very popular way to find turnkey businesses is to browse online. A quick Google search will pull up several platforms with businesses for sale in your city, state, or region. In this situation, all the due diligence is on you to make sure the purchase is worth the investment.
“Look at the existing infrastructure and make sure you understand everything that comes along with the purchase,” the Small Business Administrationrecommends. “Don’t be afraid to ask questions about contracts, leases, existing cash flow, and inventory. The more you know, the better equipped you’ll be to make a sound decision.”
How Do You Buy a Turnkey Business?
Turnkey businesses are usually expensive because they’re already mature. First, you must find a turnkey business that you’re interested in, believe would turn into an investment, and could manage well. You should consider what kind of business you would like to operate and then go about seeing if one is for sale.
When looking for a turnkey business, you should consider 3 key aspects: customer fulfillment, marketing, and sales ability. You should measure how well the company serves its customers so they’ll return with future business. Pay attention to how the company markets itself and how well its brand penetrates the marketplace. Finally, you should look at the sales ability of the company—how does it leverage its marketing toward actual sales?
Once you find a seller, you should hire a financial expert to do an appraisal so you get an accurate price for the company and its various assets, talent, customer networks, and other valuable elements. To make the sale, you will probably have to exploreyour funding options unless you have all the cash on hand. Online lending platforms like Lendio make finding loan options easy, so you can take your business to the next level.
Choosing your business structure is one of the most important decisions you’ll make for your business. And—for better or for worse—it’s also one of the first decisions you’ll make. While it’s possible to adjust your business entity down the road, it’s easiest for you to start things off on the right foot.
The entity type you choose doesn’t just add fun professional-sounding designations to your name, like LLC or Inc. Your business structure also impacts how you manage your business, pay taxes, keep records, find financing, and mitigate risk.
To put it in perspective, choosing a specific entity type could lower your taxes and reduce complexities. However, it could also open up your personal life to harmful debts and expensive lawsuits. These are the kinds of opportunities and consequences you’ll need to consider.
While we can’t make the hard decisions for you, we can give you all the information you need to make confident, educated choices regarding your business type.
However, due to the legal and tax ramifications surrounding choosing a business type, it’s always a good idea to involve an attorney and tax professional. These professionals will be familiar with your state’s specific legal nuances and help you make the best decision for your particular business.
This guide will walk you through the 6 types of business entities you should consider. We’ll talk pros, cons, and who benefits most from each entity type. First, let’s get on the same page with a brief overview of business entities and why they matter—then, we’ll get into the details behind each type.
What is a business entity?
There’s no “best” type of business entity. The right entity for your business will depend on your structure, size, scale, industry, comfort with risk, and personal preference.
Before we dive into deeper terms, let’s define a business entity.
A business entity is an organization formed by 1 or more persons to facilitate business activities or to engage in trade (buying and selling). Businesses are created at the state level, meaning that you’ll need to register your organization with your state and comply with the laws, regulations, and fees required.
Pass-through entities.
Pass-through entities (or flow-through entities) are business types that treat business income as the owners’ personal income. Common pass-through entities include:
Sole Proprietorships
Partnerships
Limited Liability Companies (LLCs)
S Corporations
Most small businesses (around 95%) opt for the pass-through entity structure to reduce tax obligations and for their easy setup. However, owners will have to pay taxes on income they may never receive as individuals—for example, if the business’s profits remain in the business.
Why does your entity type matter?
Your entity type impacts everything from your business’s name to your tax obligations to your legal liabilities. Here’s what to consider when making your choice:
Structure: Some types of businesses are structured for solo operations (sole proprietorships), while others are formatted for 2 owners (partnerships) or many more shareholders (corporations).
Taxes: Pass-through entities pay income taxes for the business on their personal tax return, while corporations pay business taxes separately. However, corporation shareholders often face “double taxation“—first, the company must pay tax on profits distributed to shareholders, and shareholders must then pay dividend tax on their personal tax returns.
Regulations: Government regulations at the federal, state, and local level vary based on your entity.
Scale: Some entities are meant to be run by a single individual, while others support more owners and employees. If you plan on being the sole owner and operator of your business forever, a sole proprietorship is all you’ll likely need to consider. However, if you plan on scaling, you’ll
need to weigh other entity types down the road.
Financing: Your entity type impacts the way lenders consider and process your loan applications. For example, if you’re looking to sell shares (which is essentially ownership) of your business to raise capital, you’ll need to be a corporation.
Legal risk: Different entity types limit your personal liability from business debts and lawsuits. This helps protect your personal assets.
The 6 types of business entities.
There are a variety of business entity types to consider: everything from sole proprietorships to corporations to nonprofits and beyond. It’s a lot to weigh, so we’re going to limit our coverage to the 6 most common (and likely most suitable for small businesses) entity types:
Sole Proprietorship
General Partnership
Limited Partnership
Limited Liability Company
S Corporation
C Corporation
Below, we’ll break down the nuances of each entity type—the good, the bad, and the ugly.
Sole proprietorship
A sole proprietorship is the simplest and most popular business structure in the United States, with over 23 million currently in existence. It’s an unincorporated business owned by a single person (or a married couple). Because a single person owns it, you get complete control over every aspect of your business—you call all the shots.
However, with this complete control also comes total liability. That means you and your personal assets are at risk for any debt or lawsuit issues. It’s scary, but some industries and natures of work are less risky than others.
New business owners who work in an industry with little-to-no liability and who don’t own significant assets that could be claimed in a legal dispute should consider a sole proprietorship. If you’re looking to launch a solo-operated business, consider starting as a sole proprietor and changing your business entity down the road.
Examples of sole proprietors often include:
Freelancers
Amazon businesses
Consultants
Accountants
Bakers
Tutors
Fitness instructors
If you never register your business, then you’re considered a sole proprietorship. As a sole proprietorship, there’s no distinction between you (the owner) and the business—they are one and the same for all intents and purposes. You’ll report your business’s profit and losses on your personal tax return.
If you choose to remain a sole proprietor, you’ll never need to register your company unless you want to set up a retirement account or begin hiring employees. In that case, you’ll need to apply to the IRS for an Employee Identification Number (EIN)—the Small Business Administration (SBA) says “you need [your EIN] to pay federal taxes, hire employees, open a bank account, and apply for business licenses and permits.”
Pros of a sole proprietorship:
Easy to set up—you may never need to register with your state
Complete ownership
Simple to report your business profit and loss on your personal tax return
Cons of a sole proprietorship:
Personally liable for business debts and lawsuits
Can be challenging to raise capital
Business lives and dies with you—literally
General partnership
There are 2 main kinds of partnerships: general partnerships (GPs) and limited partnerships (LPs). A general partnership is essentially the same thing as a sole proprietorship, just with 2 or more owners. Each owner shares the business’s profits, debts, and liabilities.
As with a sole proprietorship, it’s not necessary to register a partnership—it’s the default entity type when multiple owners begin doing business together. This simplicity is often a big reason general partnerships form.
Business owners who trust each other and feel confident sharing profits, losses, control, and liabilities should consider a general partnership. If your business is young and you don’t have major personal assets to lose, a general partnership may make sense at the beginning. As you grow, you may want to consider changing your entity type in order to scale your business, reduce personal liability, and access equity financing.
All partners share a general partnership’s profit or loss and report them on their personal tax returns. They also share responsibility for debts and legal liabilities—this is known as joint liability. Joint liability means that each owner is responsible for the actions the partnership takes. For example, if your partner engages in illegal, criminal, or fraudulent activity within the business, you may be held responsible—even if you’re innocent and ignorant of the behavior.
Because each partner is considered equal in the relationship, they each have the authority to enter into contracts or deals on the business’s behalf. For this reason (and many others you may be imagining now), it’s crucial to choose a reliable partner you can trust.
Pros of a general partnership:
Easy to set up—you may never need to register with your state
Partners share ownership and control
Simple to share the business’s profits and losses and then report them on your personal tax return
Shared liability in the case of business debt or lawsuits (this could be a pro or a con)
Cons of a general partnership:
Can’t raise equity financing
Personal disputes can lead to business dissolution or failure
Shared liability in the case of business debt or lawsuits (this could be a pro or a con)
Limited partnership
A limited partnership is a more secure version of a partnership, and it requires you to register your business entity with the state. Limited partnerships have 2 types of partners: general partners and limited partners.
General partners: General partners are the partners who own and operate the business. They also share liability for the partnership.
Limited partners: Limited partners (also known as “passive investors” or “silent partners”) are investors in the business who typically don’t manage day-to-day tasks, responsibilities, and decision-making. Consequently, limited partners lack control of the business operations, affording them significantly fewer liabilities.
Because limited partnerships are a more formal business entity, you’ll need to register your business, hold annual meetings, and create a partnership agreement.
If you’re looking for equity financing and don’t want to form a corporation, a limited partnership can help you maintain more control of your business while also enabling you to pool resources and raise capital. This makes limited partnerships a great option for family-owned businesses or real estate companies that need combined resources but whose investors may not want to share liability with the company.
A limited partnership is still a pass-through entity, so it doesn’t pay taxes on business income. Instead, each partner claims a share of the business’s profit and losses that they report on their personal tax return.
Pros of a limited partnership:
Limited partners don’t have to pay self-employment taxes
Raising capital for your business is easier since your investors have limited liability
Simple to share the business’s profits and/or losses and then report them on your personal tax return
Cons of a limited partnership:
Requires more paperwork than a sole proprietorship or general partnership
General partners still have shared personal liability in the case of business debt or lawsuits
LLC (limited liability company).
The LLC business type was created with small businesses in mind. It gives owners the option to become a little bit more official and protect their personal liability in the process.
An LLC is a hybrid business type that combines elements of general partnerships and corporations. With an LLC, you separate your business identity from you and any other owners. This means you’re no longer personally liable if any financial or legal issues arise.
Plus, registering your business as an LLC gives your business an air of professionalism. The abbreviation “LLC” will now be included in the legal title of your business—pretty cool, huh?
While an LLC is a little bit more complicated than a sole proprietorship or partnership, it’s certainly less complex than corporations. You’ll still need to register your business and fill out some basic paperwork for your LLC, but you won’t have to maintain the intensive record-keeping and meeting-heavy regulations that C corporations and S corporations have.
LLCs are taxed as pass-through entities, meaning the owners will split their share of the profits and losses to report them on their personal tax returns. You get to choose whichever tax method is most advantageous (and applicable) to your business: sole proprietorship, partnership, or even corporation. On the downside, the LLC members will have to pay taxes on the business’s earnings, even if they never personally receive them.
Pros of an LLC:
Owners no longer have personal liability for business debts and lawsuits
You can choose to be taxed as a sole proprietorship, partnership, or corporation
Fewer regulations than corporations
Cons of an LLC:
Must register with the state, which requires a fee
Owners of the LLC will have to pay taxes on business profits, even if the business keeps the money as retained earnings
C corporation (C-corp)
Now, we enter the realm of corporations. A C-corp is a separate entity apart from the owners, and stockholders share business ownership.
Each stockholder has limited liability in the business, but they also have limited control. Stockholders elect a board of directors, and this board is responsible for making key business decisions (including choosing leadership). Corporations are legally required to have board and shareholder meetings, keep meeting minutes, and maintain more intensive bookkeeping records.
As a separate entity, C-corps must pay their own business taxes (owners do not report business profits and losses on their personal tax returns). As of 2018, all C-corps pay a flat 21% federal income tax. Corporations offer additional tax deductions—and you also mitigate self-employment taxes—but you will face double taxation if you provide dividends.
Consider registering as a C-corp if you want to sell ownership of the company in exchange for capital and want to reduce personal liability.
Pros of a C-corp:
Limited liability for business owners
More available tax deductions and lower self-employment taxes
You can sell shares to raise capital
No limit to the number of shareholders
Cons of a C-corp:
Control of the business is shared among stockholders
More expensive business registration fees
Business losses can’t be deducted from your personal tax return
Must comply with additional regulations (meetings, minutes, bookkeeping, etc.)
Double taxation
S Corporation (S-Corp)
An S-corp is similar to a C-corp except for a few tax and regulation nuances. S-corps have the same limited liability as C-corps, but they’re taxed as pass-through entities, meaning you’ll report business income and losses on your personal tax return.
If you want the protection, structure, and available equity financing of a corporation with the taxation of a pass-through entity, an S-corp is the right entity type for you.
Pros of an S-corp:
Owners don’t have personal liability for business debts and lawsuits
You can sell shares to raise capital
No double taxation
Cons of an S-corp:
Expensive to start
Must comply with corporate rules (like board and shareholder meetings and bookkeeping standards)
Limit to the number of shareholders—no more than 100
Choose the right entity type for your business.
There’s no best business entity. You’ll need to examine the types, evaluate the pros and cons, and make the most advantageous decision for your business.
If you’re struggling to choose, consult a legal or financial professional. The money they can save you now by making the right decision is worth much more than their consultation fees—a lot more.
And remember—you can always change later. It’s generally easy and straightforward to progress from a sole proprietorship or partnership into an LLC or corporation—although the inverse can be a bit more tricky—but don’t let choosing your entity type slow you down from starting your business!
Reimbursable expenses are charges that you accrue when working for a client or an employer. They are the costs that come with completing a job or task. Instead of paying for those charges out of pocket, you will submit the costs to your employer or client for repayment—often with copies of the receipts.
Keeping track of reimbursable expenses is important if you want to save money and manage your business effectively. Let’s review some common reimbursable expenses and how to get paid for them.
What Does Reimbursable Mean?
A reimbursable expense means a company will pay the employee or contractor back for accruing it. It is different from you covering costs yourself. These are also called business expenses in some cases, though most companies prefer to differentiate between general business costs and reimbursable costs.
You may encounter many examples of reimbursable expenses within your business. For example, if an employee travels to a conference for work, they can report the hotel stay and airfare as a reimbursable expense if they pay for those travel costs with their personal accounts. If an employee visits a print shop or picks up catering ahead of a staff meeting, these charges may also be reimbursable expenses.
Companies need to set clear guidelines for what counts as reimbursable. For example, most companies have guidelines for reimbursing mileage rates when employees use personal vehicles for business purposes. They also set per diem amounts for what employees can spend when they travel. These guidelines prevent team members from spending $200 at a steakhouse and then asking their employer to pay them for it.
Most businesses will ask employees to gain approval on costs before charging them. This prevents conflict between employees who have already spent the money and employers who didn’t approve the costs. Pre-approval can also speed up the reimbursement process.
How Do You Invoice for Reimbursable Expenses?
Every organization has its own policies for reimbursement invoices. If you work as an independent contractor, you may be able to set up your own process or you will have to work with the employers who hire you.
Typically, each reimbursement invoice will have the same pieces of information for company review. These can include:
The purpose of the charges (ex. February conference)
The cost of each expense (ex. $250 for hotel stays, $50 for gas, etc.)
The date of the expense
Receipts for each of the charges confirming the amount, the items purchased, and the date.
Some invoices might only have 1 or 2 line items if the expense was related to a quick errand or purchase. However, for long-term travel (like a 2-week business trip), these invoices can be several pages long and include dozens of receipts.
If you operate a business where you frequently reimburse employees, or if you seek out reimbursements from clients, consider downloading an app that specifically records business expenses.
There are tools like BizXpenseTracker and Expensify where you can scan receipts and record expenses while you are on the road. You can even auto-generate invoices and send them to clients from the app. This can save money and reduce the frustration of filling out invoices after a trip.
Are Reimbursable Expenses Income?
Reimbursable expenses are not considered income. Your employee did nothing to earn that money—and they should not use their own personal money to cover business expenses.
For example, let’s say you ask an employee to order business cards with a plan to reimburse them. The employee doesn’t profit from the business cards and doesn’t get any money from the process of buying them. They essentially loan your business money by paying for it out of pocket. You are not paying them a salary to purchase the business cards but rather repaying them for the cost of doing business.
Reimbursements should not be recorded as income because it will have tax implications if that is how it’s organized. Your employee is not earning higher wages because of the reimbursement, so it shouldn’t be considered income.
Are Reimbursable Expenses Taxable?
Expense reimbursements are not considered taxable. This means employees and contractors should not pay taxes when you pay them back for their business expenses.
First, this is not actual income. You are simply paying employees back for your cost of doing business. Next, employees use their already-taxed income to pay for your business expenses. Adding taxes to that is double-taxation.
As an employer, it’s up to you to make sure you separate your reimbursable income from your wages. It may be convenient to combine invoices or include reimbursements in payroll, but this can make your taxes more complicated when you submit them. You can’t expect to remember which income is reimbursed, and your accountant won’t know either.
Instead, continue to pay employee wages as you normally would, even if your team members are owed reimbursements. Then, create a separate accounts payable account for team reimbursements.
Your accounting department can write checks to your employees (or deposit them directly from your account) in order to keep the funds separate. This way when you submit W-2 or 1099 forms in the spring, the business expenses won’t be part of the income.
Keeping separate accounts can also protect your business. If you are audited by the IRS, you can prove that your wages are accurately reported and your reimbursable expenses are organized and paid out.
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If you plan to have more expenses as you grow your team—and particularly reimbursable expenses related to travel and general operations—then use an app that helps you stay organized financially. It’s easy to get overwhelmed with receipts and charges, but a software system can keep everything in place.
With Lendio's software, we have auto-categorization features that can help you sort through your expenses. With just a few minutes each day, you can stay on top of your books. Try our service out to see how you like it—it’s free for small businesses.
As a business owner, you have a lot of financial matters to balance. Maintaining financial health, stability, and growth involves calculating many different metrics to make sure your business is on the right track to hit the goals you’ve set for yourself.
An important metric to track within this process is your business’s cash conversion cycle. This number can help you understand how well you’re managing the process of buying inventory, collecting payments from customers or clients, and then paying your vendors for that inventory.
Getting a better grasp of the cash conversion cycle and how it demonstrates the financial health of your business can help you stay on top of cash flow and inventory management, among many other important facets of your operations.
Let’s explore the cash conversion cycle, how to calculate it, what a good cash conversion cycle looks like, and why this metric matters to your business.
What Is the Cash Conversion Cycle?
The cash conversion cycle (CCC) is a metric that indicates how fast a company is able to convert its initial capital investment into cash. This cash flow metric can tell you how efficiently your business uses its short-term assets and liabilities to maintain liquidity.
In other words, the cash conversion cycle tells you how much time is between paying for inventory and/or supplies and getting paid by customers or clients.
Typically, you only calculate your CCC if you run a business that regularly handles inventory or materials, such as a retail business or construction company.
You may also know this metric by its other names—cash cycle, cash-to-cash cycle, or net operating cycle. However, it shouldn’t be confused with the operating cycle, which is a different metric altogether.
Operating cycle refers to the total number of days between when you purchase inventory and when customers pay for the inventory. In contrast, net operating cycle (aka CCC) is the length of time between actually paying for the inventory and collecting the payments from customers who’ve purchased inventory. This timeframe can include net-terms with you and vendors or your customers.
How Do You Calculate Cash Conversion Cycle?
You must use a few different operational ratios, including accounts receivable, accounts payable, and inventory turnover, to find the numbers you need to input into the CCC formula. You can find these elements on different financial statements, such as your balance sheets and income statements:
You must also determine the period for which you want to calculate the CCC, such as a whole fiscal year or a quarter. Use the number of days in the period you’re measuring, such as 365 days for a year or 90 days for a quarter. Make sure that you use the same period for every step to get the most accurate CCC calculation.
Here are the 3 elements that make up the CCC formula and how to calculate them:
Days Inventory Outstanding (DIO): This number is the average time it takes to convert inventory into goods you then sell. Find the DIO by taking your average inventory for the period you’re measuring, divide it by the COGS, and then multiply by the number of days in the period you’re measuring.
(Beginning inventory + ending inventory) / 2 = Average inventory
(Average inventory/COGS) x number of days in period = DIO
Days Sales Outstanding (DSO): This is the average number of days it takes to collect AR over the same period. First, divide your AR by net credit sales. Then, multiply that by the number of days in the period to find the DSO.
(Beginning AR + Ending AR) / 2 = Average AR
(Average AR / net sales) x number of days in period = DSO
Days Payable Outstanding (DPO): This is the average number of days it takes your business to order from vendors and then pay your AP to them. Take the ending AP and divide it by COGS to get the DPO.
(Beginning AP + Ending AP) / 2 = Average AP
(Average AP / COGS) x number of days in period = DPO
Average AP / (Cost of Sales / number of days in period)
Now that you have all the parts, you can use this formula to determine your CCC for a given period:
DIO + DSO - DPO = CCC
What Makes a Good Cash Conversion Cycle?
Companies with a low CCC typically have higher liquidity, meaning they have more cash on hand, which is a sign of great operational and financial management. When a CCC is high, that means a company is taking too long to convert inventory—that they’ve bought on credit that is to be paid back when customers start purchasing goods—into usable cash.
That means the goal is to have as low of a CCC as possible to ensure the best possible financial health of your business. Having a negative CCC is even better because it means your cash isn’t tied up for long at all. In fact, there’s no time spent waiting to get paid.
However, it’s important to note that online retail businesses are more likely than others to have a negative CCC. That’s because these businesses typically use drop shipping, meaning they don’t hold inventory and don’t have to pay for inventory until customers pay them first. This process also helps e-commerce stores manage a lot of the working capital problems that come with traditional brick-and-mortar retailers.
Keeping an eye on your cash conversion cycle is important to growing and sustaining your business. Investors, lenders, and other financial resources typically review a company’s CCC to determine its financial health and its liquidity. And the more liquid a company is, the more likely it is to pay back loans and grow investments. That makes for a great financing opportunity for lenders and investors.
You also can use your CCC to compare your business’s financial state to that of your competitors. It can give you a better idea of where you stand in terms of business practices and market share.
When your CCC is solid, it often means that you are managing your business operations, including inventory acquisition, turnover, and client or customer payments, well. That can make you feel more confident about the state of your business.
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